Privacy Policy & Communication Terms
Effective Date: April 2026
Business Name: White Knights Limousine
Website: https://whiteknightslimousine.com/
1. Introduction
At White Knights Limousine, we provide luxury transportation services designed to deliver comfort, style, and reliability for every occasion. From weddings and airport transfers to corporate travel and special events, our goal is to create a first-class experience for every client.
As part of delivering these services, we collect and manage certain personal information. This policy explains how we collect, use, and protect your data when you interact with our website, make reservations, or communicate with our team.
By using our website or submitting your information, you agree to the practices outlined below.
2. Communication & Booking Interaction
When you contact or book with us, you may receive communication related to:
- Reservation confirmations and scheduling
- Pickup and drop-off coordination
- Event transportation details (weddings, proms, nightlife, etc.)
- Corporate and airport service updates
- Customer support and follow-ups
- Post-service feedback or review requests
Communication methods may include:
- Phone calls
- SMS / MMS (text messaging)
- Website forms or AI-assisted booking tools
Message frequency depends on your reservation and service interaction.
Standard carrier and data rates may apply.
3. Consent & Opt-Out Options
You provide consent when you:
- Submit a booking or contact form
- Request pricing or availability
- Communicate with our team
You may opt out at any time:
- Text Messages: Reply STOP
- Help: Reply HELP
- Direct Contact: Request removal from communications
Please note: Active reservation communication may still be required to ensure proper service unless cancelled.
4. Information We Collect
A. Information You Provide
We may collect:
- Name, phone number, and email
- Pickup and destination locations
- Reservation dates and times
- Event type (wedding, airport, corporate, etc.)
- Passenger details or group size
- Special instructions or preferences
B. Automatically Collected Data
When visiting our website:
- IP address and general location
- Device and browser type
- Pages visited and time on site
- Interaction behavior (clicks, forms, navigation)
C. Reservation & Service Data
Due to the nature of our services, we may also collect:
- Booking history
- Vehicle selection and preferences
- Chauffeur coordination details
- Event logistics
This information helps ensure a seamless and professional transportation experience.
5. Cookies, Tracking & Analytics
We may use tools such as:
- Google Analytics
- Advertising platforms (Google Ads, Meta)
- Call tracking systems
These tools help us:
- Understand website traffic
- Improve booking experience
- Measure marketing performance
You can manage cookies through your browser settings.
6. How We Use Your Information
We use your information to:
- Process reservations and schedule transportation
- Coordinate events and logistics
- Communicate updates and confirmations
- Improve customer experience
- Monitor marketing performance
- Maintain secure operations
We do not sell personal information.
7. Text Messaging Privacy
If you opt into messaging:
- You may receive booking confirmations, reminders, or updates
- Message frequency varies
- You can opt out anytime
Important:
Your mobile information is never sold or shared for marketing purposes.
We only share data with service providers necessary to deliver communication or when required by law.
8. Sharing of Information
We only share information when necessary:
Service Providers
We may work with trusted partners for:
- Website hosting
- Booking and communication systems
- Analytics and tracking tools
These providers are required to protect your data.
Service Coordination
Information may be shared when necessary to:
- Coordinate transportation logistics
- Assign chauffeurs or vehicles
- Ensure proper service delivery
Only the minimum necessary information is shared.
Legal Requirements
We may disclose information if required to:
- Comply with laws or legal requests
- Protect our business and customers
- Prevent fraud or misuse
9. Data Security
We take reasonable steps to protect your information, including:
- Secure systems and monitoring
- Controlled access to data
- Routine updates and security practices
However, no system is completely secure.
Avoid sending sensitive information through unsecured channels.
10. Third-Party Links
Our website may include links to third-party platforms.
We are not responsible for how those platforms handle your data.
11. Data Retention
We retain information only as long as necessary to:
- Complete reservations and services
- Maintain business records
- Meet legal requirements
When no longer needed, data is securely deleted or anonymized.
12. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Opt out of certain communications
To make a request, contact us directly.
13. Children’s Privacy
Our services are not intended for individuals under 18 without supervision or booking by a responsible adult.
We do not knowingly collect unnecessary data from minors.
14. Policy Updates
We may update this policy as needed to reflect changes in services or legal requirements.
Updates will be reflected by the revised effective date.
15. Contact Information
For questions regarding this policy:
White Knights Limousine
Website: https://whiteknightslimousine.com/
Phone: (806) 771-5466
Address: 1413 Texas Ave, Lubbock, TX 79401
Service Area: Lubbock and surrounding West Texas areas